Frequently Asked Questions (FAQ) are provided below.

1 General Questions

1.1 What Products are being offered by Satyk Design Limited?

Satyk Design is a registered Jamaican Company since January 2025. The company is an online retail shop for clothing and household items. The company makes every effort to source natural material products for its customers such as:

For clothing and household linens – Cotton, Linen, Silk, etc.
For clothing accessories such as bags and shoes – Leather, cotton
For kitchen and other household items – Ceramic, glass, stainless steel, etc.

There are a few items that are synthetic such as swimsuits and bedding, however, these inventory makes up less than 25% of the products listed on the website.

1.2 What are the fees associated to using the website?

There are no fees associated with the use of the website. Only adherence to the polices.

1.3 How can Satyk Design be contacted

The company can be contacted via email: customer@satykdesign.com

Telephone, WhatsApp Line – (876)8865090

1.4 How do I navigate the different products on the website?

The website is user friendly and operates similarly to most ecommerce website. As well, the search icon at the top of the page can assist in locating the page you need.

1.5 Do you have physical stores?

We currently don’t have any physical stores under our brand name as this is an online retail hub.

1.6 How do I activate my account?

The instructions to activate your account will be sent to your email once you register online. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact our system support at customer@satykdesign.com

1.7 I am having problems accessing the website. Some of the pages look weird. Am I using the right browser?

As Satyk Design website uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access webpage:

Microsoft Internet Explorer Version 10 onwards.
Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
Mozilla Firefox Version 10 onwards.
Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
Google Chrome Version 12 onwards.
Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

2 Payment

2.1 What payment methods do you accept?

You can purchase on our website using a debit or credit card via PayPal or Tilopay

Additionally, payments are accepted via bank transfer/deposits.

You may choose one of these payment methods at checkout.

Other payments methods are also being explored.

2.2 Which currency will I be charged in?

Items are quoted and charged in United States dollars. If a bank transfer is done using, please indicate the US dollars to ensure the correct amount is being paid as per total order amount.

If payment is done using PayPal, the conversion rate in US$ will be shown at checkout.

2.3 Why must I make payment immediately at checkout?

Product(s) in the check-out cart is processed on a ‘first-come-first-served’ basis. To ensure that you get your desired product(s), it is recommended that you make your payment within 60 minutes of checking the order out, if bank transfer is being used. Otherwise, the payment will be reflected soon after payment via PayPal or Tilopay.

3 Orders

3.1 How do I make sure I order the right size or item?

Satyk Design online service provides descriptions including the size of all items being sold. However, there may be variation ensure the size for each product is reviewed before purchase.

3.2 What is the status of my order?

Once you have placed your order, we will send you a confirmation email.
Once your order is shipped, we will send you another email to confirm the expected delivery date. Additionally, you can track the status of your order from your “order history” section on your account page on the website.

3.3 Can I change my order?

We can only change orders that have not been processed for shipping. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. For additional information please read the Shipping and Delivery policy.

3.4 What do I do if I never received my order?

The company will ensure that all steps are taken to account for all items being delivered. However, if the item has not been received and the system has been updated to indicate differently, please contact us. As well, if despite our best efforts and there is no environmental issue and an extended delivery period is noted, you our valued customer may contact customer via email at customer@satykdesign.com. Please see our Shipping and Delivery Policy for more details.

3.5 How do I cancel my orders before I make a payment?

Orders are not processed until payment is made therefore all that you need to do is return to your cart or keep on browsing.

4 Shipping and Delivery

4.1 Where do you ship from?

Shipping is done from the warehouse in Chain and USA. All items are shipped from one of these locations using varying courier services. These shipping details will be provided at check-out. Items can be easily tracked.

Shipping to USA, Canada, UK

Shipping to these countries will vary but on average it will take 7 – 12 days for delivery. The shipping cost will also vary, therefore please review shipping rates at check-out.

Shipping to the Caribbean

Shipping to the Caribbean is possible, however it is very costly and it takes up to 30 days for delivery. It is therefore being recommended that items be shipped to the USA and with the services of a local courier, items can be delivered to Jamaica and other the Caribbean countries quicker and cheaper.

4.2 How long does it take to ship my order?

Once you’ve placed the order and receipt of funds have been verified, delivery is done as follows:

USA, Canada, UK within 10 days

Jamaica and other Caribbean Island 20 to 30 days

4.3 What are the delivery charges?

The delivery charge will vary depending on the size and weight of the package. Therefore, the actual charge will be quoted when checking out.

4.4 Do you offer fast shipping?

It is available for some area. Please see check-out option for availability to your area.

4.5 Can I pick up my package at a central location?

Not at this time.

4.6 How can I track my package?

Once you have placed your order, we will send you a confirmation email. Once your order has been shipped, you will receive an email confirming the expected delivery date.

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

4.7 What if I’m not home?

For delivery to USA, Canada, UK, if you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the location and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4.8 How can I change my shipping address?

When you are checking out your order, the default shipping address (which is your shipping/mailing address) will be displayed however, you will have the option to amend it if you need to. Or you may log into your Profile and change the address. The change of address must be done before you check out.

5 Returns

5.1 Do you accept returns?

Goods procured via the website is considered complete twenty-four (24) hours after it was delivered if no report has been made of an issue with the amount or quality of the item(s). However, prior to the 24 hours, orders can be canceled if items have not been shipped or they are not personalized. Please read the Return and Refund Policy for more details.

5.2 Can I exchange?

The exchange of goods differs depending on the circumstance. Therefore, the exchange of goods will require immediate contact with us via email stating the reason for the exchange. See Return and Refund Policy for more details. The customer will be required to make the request via email at return@satykdesign.com. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when sending the email.

Help us to serve you better by providing feedback on products purchased.

5.3 Are returns free?

Unfortunately, the cost to return items will have to be borne by the customer and no refund of the delivery fee will be returned. However, if the return is due to issues with the product the cost for the delivery and the item will be refunded in full. In cases where duties were levied and paid, evidence of the payment must be provided to facilitate a possibility for compensation. Please note that these duties may not be recovered.

5.4 How long does it take to process a return?

Returns must be completed within 5 days of receiving the package.
Once your return is accepted, the reimbursement less any applicable fees, exchange, or credit will be processed between 7 to 21 days of our services accepting your return. Please read the Return and Refund Policy for more details.

5.5 What happens if there’s been a delivery mishap to my order? (damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order/Invoice) to us at customer@satykdesign.com. We regret to inform you that no refunds will be given for orders that fail to meet the requirements under the below categories:

In the event of damaged goods received, we will require photo proof of the affected product and your D.O (Delivery Order/Invoice) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at customer@ja-tings.com
In the event of Undelivered goods, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

5.6 What happens in the event of unsatisfactory/wrong item(s)/missing item(s)?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order/Invoice #) to us at customer@satykdesign.com.

In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof and your D.O (Delivery Order/Invoice#) as well, you may be required to send us back the product for close inspection and review before a decision is made to re-send the product to you, subject to availability.
In the event that you’ve received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order/Invoice#) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.
In the event you’ve received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order/Invoice#) to customer@ja-tings.com and after which, kindly give us a call at (+876) 872-0383 or WhatsApp (+876)330-9186 and our customer service officer will attend to you to find out more. Thereafter, if accepted, the missing item will be sent to you at no cost, subject to availability.

5.7 What is the Cancellation Policy?

Goods procured via the website may be canceled any time up to twenty-four (24) hours after it was ordered without providing any reason for cancelation. However, in the event the good was delivered, cancelation may not be possible. Additionally, cancellation may not be possible under the following condition:

Where the goods in question are made to the consumer’s specifications that is, a personalized purchase. Understandably, it would be difficult to cancel such order once the order is processed.
Any other reasonable reason not stated herein.

To cancel your contract, you must notify Satyk Design at return@satykdesign.com and/or via the website in keeping with the Sales Agreement or any other referenced policy stated.